We want you to love your shine. But if something isn’t right – we’ve got you covered. 💖
🛍️ Return Eligibility
We accept returns of unopened, unused, and full-priced merchandise within 30 days of delivery date. Return Eligibility:
Item must remain in original packaging, unused, and undamaged.
You must provide proof of purchase (order number or receipt).
Sale items, promotional packages, and gift cards are final sale and non-returnable.
💌 How to Start a Return
Send an email to rseyhgczvb@iubridge.com
Include your order number, the item you want to return, and why.
Our team will review your request and send return instructions, including a return shipping label (if applicable).
Return shipping costs are the customer’s responsibility unless the item arrives damaged or incorrect.
💸 Refunds
Once we receive and inspect your return, we will issue a refund to your original payment method within 5-10 business days.
You will receive a confirmation email once your refund has been processed.
Original shipping costs (if any) are not refundable.
📦 Damaged, Defective, or Incorrect Items
Oh no! If the item you received is damaged, defective, or incorrect, please contact us at rseyhgczvb@iubridge.com within 7 days of receiving your order. We will replace or refund you as soon as possible – guaranteed.
❌ Non-returnable Items
Opened or used products
Items marked as final sale
Free gifts or promotional items
Gift cards
🙋 Need help?
We’ll help you solve your problem.
Email: rseyhgczvb@iubridge.com
Response time: 1-2 business days